Position Title: Technology Assistant

Reports To: IT Director
Schedule: Full-Time (40 hours/week)
Probationary Period: 60 days

About the Role

We are seeking a motivated and customer-focused Technology Assistant to join our team. This position is ideal for someone who enjoys helping others, solving technical problems, and working in a dynamic school environment.

You’ll be the first point of contact for technology support, helping staff and students stay connected and productive.

What You’ll Do

• Provide Tier 1 technical support (devices, software, LMS, SIS)
• Troubleshoot Chromebooks, Macs, printers, and classroom tech
• Manage user accounts (Google Workspace, LMS, SIS)
• Support computer labs and school events
• Assist with technology projects and system improvements

What We’re Looking For

• Strong problem-solving and communication skills
• Ability to learn quickly and adapt to new systems
• Organized and able to manage multiple tasks
• Passion for helping others

Preferred Experience

• Experience in IT support or help desk
• Familiarity with Google Workspace
• Basic understanding of networks and operating systems

Position Summary

The Technology Assistant provides Tier 1 technical support to staff, students, and families, ensuring reliable access to technology systems and devices. This role supports daily IT operations, assists with system maintenance, and contributes to a positive and efficient learning environment.

Key Responsibilities

Tier 1 Technical Support

• Respond to help desk requests via email, phone, and ticketing system
• Troubleshoot hardware, software, network, and AV issues
• Support LMS, SIS, and classroom technology

Device & Hardware Support

• Configure, maintain, and repair devices (Chromebooks, Windows, Mac, printers, projectors, TVs)
• Coordinate vendor repairs (e.g., Apple repairs)
• Support inventory and device deployment

Account & Google Workspace Management

• Create, modify, and deactivate user accounts (Google, LMS, SIS, etc.)
• Manage groups, permissions, and basic domain configurations

LMS & SIS Support

• Assist staff and students with platform access and functionality
• Troubleshoot LTI integrations and basic API/data issues
• Support data entry, imports, and exports

Labs & Events Support

• Set up and support computer labs for testing and events
• Provide on-site support for school events (testing, assemblies, etc.)

Website & General Support

• Assist website manager with updates and troubleshooting
• Respond to website-related tech requests

Project Support

• Assist Systems Manager and IT Director with implementation of new systems and tools

Qualifications

• High School Diploma or equivalent required
• 1+ year of relevant technology support experience preferred
• Strong customer service and communication skills
• Ability to troubleshoot and learn new systems quickly

Technical Skills

• Familiarity with Windows, MacOS, ChromeOS
• Experience with Google Workspace
• Basic understanding of:
• Networking
• Databases
• Cybersecurity concepts

Core Competencies

• Customer-first mindset
• Strong organization and time management
• Ability to prioritize and multitask
• Attention to detail